Privacy Policy

Privacy Policy

Last Updated: August 28, 2026

This Privacy Policy explains how Zynorevella, operated by Moweb (Hong Kong) Limited, handles personal information when you browse our website, purchase a product, contact customer service, or otherwise interact with our online store and related services.

We are committed to managing personal information responsibly. Information is collected and processed only when reasonably required to operate our business, fulfill purchases, assist customers, improve our services, maintain security, communicate with users, and satisfy applicable legal or regulatory responsibilities.

By accessing https://www.zynorevella.com, submitting information through the website, placing an order, or communicating with our team, you acknowledge the data-handling practices described in this Privacy Policy.

1. Information Collected by Zynorevella

The information we collect depends on how you access and use our website.

You may provide personal information directly when you:

  • Browse or use features of our online store

  • Place or complete a purchase

  • Subscribe to promotional communications

  • Communicate with customer support

  • Submit a question, review, comment, or feedback

  • Enter a promotion, giveaway, questionnaire, or survey

  • Voluntarily provide information through another website feature

Information supplied directly by you may include:

  • Full name

  • Email address

  • Telephone number

  • Billing details

  • Shipping or delivery address

  • Payment-related information

  • Transaction details and order history

  • Messages exchanged with customer service

  • Any additional information you voluntarily submit

Certain technical and usage details may be gathered automatically when you visit or interact with our website.

Depending on your device, browser, settings, and activity, this information may include:

  • Internet Protocol address

  • Browser type and browser-related details

  • Device category or type

  • Operating system

  • Pages and products viewed

  • Website links, buttons, or features selected

  • Time spent on particular pages

  • Referring websites, advertisements, or traffic sources

  • Cookie identification data

  • Pixel and comparable tracking information

  • Website activity, diagnostic, or server logs

  • Similar technical or usage records

2. How We Use Personal Information

Zynorevella may process personal information for legitimate operational, commercial, administrative, customer-service, marketing, security, and legal purposes.

These purposes may include:

  • Accepting, reviewing, confirming, and processing purchases

  • Coordinating fulfillment and product delivery

  • Sending order confirmations, shipping notices, and tracking updates

  • Managing eligible refund, return, or order-related requests

  • Investigating product concerns

  • Answering customer questions and support inquiries

  • Delivering communications relating to transactions

  • Operating, maintaining, troubleshooting, and improving the website

  • Evaluating website performance and the customer experience

  • Creating or enhancing products, services, and website functionality

  • Customizing certain elements of the shopping experience

  • Displaying relevant products, content, promotions, or offers

  • Providing marketing messages and advertising where permitted

  • Analyzing website traffic and visitor activity

  • Detecting suspected fraud, misuse, security risks, or unauthorized conduct

  • Protecting customers, service providers, our website, and our business

  • Responding to disputes, complaints, claims, and inquiries

  • Meeting bookkeeping, taxation, accounting, compliance, regulatory, and legal obligations

3. Cookies and Related Technologies

Our website may use cookies, tags, pixels, analytics systems, and other similar technologies. These tools support website operation and help us understand how customers interact with Zynorevella.

They may be used to:

  • Enable essential store functionality

  • Preserve items placed in a shopping cart

  • Remember selected settings and preferences

  • Recognize returning browsers, users, or devices

  • Measure website visits and technical performance

  • Understand browsing patterns

  • Analyze engagement with pages, products, and features

  • Support promotional and advertising activities

The technologies used on our website may include the following categories.

Strictly Necessary Cookies

These cookies support essential functions such as website navigation, shopping-cart operation, account features, checkout, and security.

Analytics and Performance Tools

Analytics technologies help us evaluate website performance and understand how visitors interact with products, pages, and store features.

Functional and Preference Cookies

These cookies may remember selections such as language, currency, region, location, or similar user preferences.

Marketing and Advertising Cookies

Advertising technologies may help evaluate campaign performance, analyze audiences, measure promotional activity, and present advertisements based on online interactions.

Most internet browsers provide controls that allow you to reject, remove, block, or otherwise manage cookies.

Disabling certain cookies may affect website performance. Some Zynorevella features may function differently or become unavailable if required cookies are blocked.

4. Disclosure of Information to Other Parties

Zynorevella relies on outside service providers to support store operations, payments, fulfillment, transportation, communications, customer care, marketing, security, and other commercial functions.

When reasonably required, relevant personal information may be disclosed to parties such as:

  • Payment processors

  • Fulfillment centers and warehouse operators

  • Shipping carriers, couriers, and delivery companies

  • Logistics providers

  • Customer-service platforms

  • Communications providers

  • Email and text-message service providers

  • Marketing and advertising partners

  • Analytics and measurement services

  • Fraud detection and security providers

  • Website hosting, infrastructure, and technology companies

  • Courts, regulators, law-enforcement bodies, government agencies, or other authorities when disclosure is legally authorized or required

Where appropriate, each provider is given information relevant to the particular service it performs.

We may also produce or use information that has been aggregated, anonymized, or de-identified so that it cannot reasonably be associated with a specific person.

Such information may be used for commercial analysis, research, service improvement, business planning, marketing evaluation, and other legitimate operational purposes.

5. SMS and Mobile Communications

If you voluntarily submit a mobile telephone number, including during checkout, or separately consent to receive text messages, Zynorevella may communicate with you through that number.

Subject to applicable laws and consent requirements, these communications may include:

  • Purchase confirmations

  • Order and transaction updates

  • Shipping or delivery notifications

  • Checkout and cart reminders

  • Promotional communications

  • New-product announcements

  • Special offers

You may stop receiving promotional text messages by using the unsubscribe or opt-out directions included in the relevant communication.

You may also contact us at support@zynorevella.com.

Opting out of promotional text messages may not prevent transactional or service-related messages reasonably required to manage an existing purchase, provided such communications are allowed by applicable law.

6. Your Privacy Choices and Legal Rights

The privacy rights available to you depend on the laws of the country, state, province, or jurisdiction where you reside.

When applicable, you may have the right to request that Zynorevella:

  • Provide access to certain personal information associated with you

  • Correct inaccurate personal information

  • Complete or update outdated or incomplete records

  • Delete information when a legal right to deletion exists

  • Limit or restrict particular processing activities

  • Respond to another privacy right granted by applicable law

Privacy-related requests may be submitted to:

support@zynorevella.com

Before fulfilling certain requests, we may ask for additional information to verify your identity or confirm that you are authorized to make the request.

Verification helps protect personal information against unauthorized disclosure, alteration, or deletion.

You may unsubscribe from promotional emails by selecting the “unsubscribe” option included in the relevant marketing message.

7. Privacy Rights for California Residents

California residents may qualify for additional rights under applicable California privacy legislation.

Subject to relevant statutory requirements, exemptions, and limitations, these rights may include requesting information about the collection, use, processing, or disclosure of personal information.

Requests may be subject to identity verification and other legally permitted conditions.

California privacy inquiries may be submitted to:

support@zynorevella.com

Please enter the following subject line:

Attn: California Privacy

When reasonably necessary, we may request further information to:

  • Verify the identity of the person making the request

  • Confirm that an authorized representative has authority to act

  • Determine whether the requested right applies in the particular circumstances

8. Children’s Information

The Zynorevella website and its associated services are not directed toward children under 13 years old.

We do not intentionally seek to obtain personal information from children younger than 13.

If we learn that information belonging to a child under 13 was provided in circumstances where collection is not legally permitted, we will take reasonable measures to remove it from our records.

Individuals under 18 years of age should access our store and services only with any supervision, consent, or authorization required from a parent or legal guardian under applicable law.

A parent or guardian who believes that a child has submitted personal information to Zynorevella may email:

support@zynorevella.com

9. Information Security

Zynorevella maintains reasonable physical, administrative, organizational, and technical measures intended to protect personal information from unauthorized access, alteration, misuse, disclosure, destruction, or loss.

Where appropriate, areas of our website may use safeguards such as SSL encryption to help protect information transmitted online.

Nevertheless, no online transmission method, electronic communication system, database, storage service, or security procedure can be guaranteed to remain entirely secure in every situation.

While reasonable precautions are taken to protect information within our control, we cannot promise that a security incident, data breach, unauthorized access, or information loss will never occur.

10. Third-Party Websites and Services

Our store may contain links, integrations, tools, or connections that direct users to websites, platforms, applications, or services operated by independent third parties.

Those external services maintain their own privacy notices, terms, security practices, and procedures for handling personal information.

Because Zynorevella does not operate or control these independent services, we are not responsible for their:

  • Privacy policies or practices

  • Security systems

  • Website or platform content

  • Data-collection methods

  • Commercial activities

Review the applicable third party’s privacy information before submitting personal data through an external service, website, or application.

11. International Processing and Data Transfers

Some of the payment processors, fulfillment companies, shipping carriers, technology providers, support services, and other partners used by Zynorevella may operate in different countries.

Consequently, personal information may be accessed, transferred, processed, or stored outside your country or jurisdiction of residence.

Locations where information may be handled include, but are not limited to:

  • The United States

  • Canada

  • Hong Kong

  • Other countries where Zynorevella or its service providers operate

Privacy and data-protection requirements may not be identical in every jurisdiction.

When personal information is processed or transferred internationally, we intend to handle it consistently with this Privacy Policy and applicable legal obligations.

By interacting with Zynorevella and using our services, you acknowledge that information may be handled in these locations when the relevant processing or transfer is legally permitted.

12. Retention of Personal Information

Personal information is retained only for as long as reasonably necessary to fulfill the purpose for which it was collected and to satisfy applicable commercial, operational, accounting, regulatory, or legal requirements.

The appropriate retention period may depend on considerations such as:

  • Processing and documenting purchases

  • Providing ongoing customer assistance

  • Preserving required business records

  • Detecting or preventing fraud

  • Maintaining account and website security

  • Fulfilling taxation and accounting responsibilities

  • Addressing claims, complaints, or disputes

  • Meeting regulatory requirements

  • Supporting other legitimate business operations

Once information is no longer reasonably required, it may be erased, anonymized, de-identified, or otherwise managed in accordance with applicable requirements.

13. Updates to This Policy

Zynorevella may amend this Privacy Policy when necessary.

Updates may reflect changes involving:

  • Website features or operation

  • Products and services

  • Internal business processes

  • Technology systems

  • Privacy and data-handling practices

  • Applicable laws

  • Regulatory obligations

When this policy is revised, the “Last Updated” date at the top of the page may also be changed.

Where permitted by law, your continued use of Zynorevella after a revised policy takes effect means that later interactions with our services will be governed by the updated version.

We encourage you to review this Privacy Policy periodically to stay informed about our information-handling practices.

14. Contacting Us About Privacy

For questions about this Privacy Policy, concerns regarding personal-information practices, assistance managing communications, or requests to exercise an available privacy right, contact us using the details below.

Brand:
Zynorevella

Operating Company:
Moweb (Hong Kong) Limited

Website:
https://www.zynorevella.com

Email:
support@zynorevella.com

Phone:
(260) 261-3733

Business Address:
Moweb (Hong Kong) Limited
Suite 6503, 65/F, Central Plaza
18 Harbour Road
Wan Chai, Hong Kong